Latest Thatcham Butchers

Q. How much is Postage?

Postage to the mainland UK is £12.50 postage


Q. What If my item is damaged in transit?

A. The courier we use insures the product to its full replacement cost for replacement. Just inform us within 3 days of receipt and we will deal with it accordingly.


Q. What if my item doesnt fit?

If an item doesnt fit, send it back as per the returns policy. We will send a different size We will call when we have received the item to arrange another delivery. If the item isn't in stock, we will give store credit or we will put the order on hold until we are restocked (customer's choice)


Q. What is your returns policy?

A. We do not offer refunds, only exchanges/store credit.
Wrap up the item as securely as you received it, unused and with all tags on it and post it to us at:

Thatcham Butchers
Unit 8B Arnhem Road
Newbury
Berks
RG14 5RU

please attach a note detailing the problem and we will rectify this and resend it to you. (please note buyer is responsible for any delivery charge after the initial purchase unless goods are faulty.)


Q. What are your opening hours?

Monday-Friday 9-2


Q. How long will my Item take to arrive?

A. We aim to dispatch the same or next working day from when payment is received. eg. Orders taken on Friday will be dispatched on Monday


Q. Can I collect in store?

A. If you live locally or wish to pick up in store, call us at the shop 01635 33066 and we will arrange it for you.


Q. Where is the shop located?

A. Thatcham Butchers
Unit 8B Arnhem Road
Newbury
Berks
RG14 5RU